Bastows/About Us/Testimonials

“Just a quick note to say we are having good feedback about the Site Manager Alen with regard to assisting Lessees etc, specifically the gentleman in Flat 1.

This is not unnoticed and much appreciated and has been noted by (the Senior Team.)”

DG, Surveyor

“Believe it or not, we are sorry to see Chupo and his team leave.  The professionalism practised by the team was exceptional.  I had occasion to overhear Chupo giving guidance and direction to the team and was quite impressed by his management skills.  Too bad he doesn’t work in my field, financial services! If I ever need restorations or renovations I will think of Bastows first.”

BK, Resident

“We are so happy with the way residents are being kept informed and treated with such respect and consideration by your team. Thank you too for the little safety vests and helmets for the children living here, it was a fun touch! The work looks beautiful so far and we wanted to pass on our thanks to the entire team.”

HM, Property Manager

” I wanted to express my thanks and gratitude to Bastows and in particular Site Manager Bobby. I am a resident in Block C and I noticed that my sliding door wasn’t sliding properly anymore, and asked Bobby whether he could have a look at it.

He was there in no time and diagnosed the issue swiftly and also had very good, solution focused advice.

He was so helpful and kind- he is doing your company proud!”

M, Resident

“I would like to thank all your employees and contractors for their great job in minimizing the impact of the construction on us. As well, I would also like to say that I was impressed and pleased with how considerate and courteous everyone was to myself and family during the process.”

RC, Resident

“I have some hugely positive feedback from (a resident.) She said the contractors who have been involved in the Mews have been fantastic and you would barely know they were there. She also particularly wanted to point out the  ‘Guy in charge was amazing.’ She said they have been the best contractors she has ever dealt with and wanted me to pass on her sincere thanks.”

Senior Team Member, Key London Estate

“Solomon and Will were just brilliant, they looked after our home so well, were so clean and tidy and every detail was taken care of. They went above and beyond to keep us all happy and informed on works. We’re thrilled with the results and my seven year old now wants to be a painter when she grows up, having been fascinated by watching them work!”

ST, resident

“I spoke with the resident this morning.  She is extremely happy with the work carried out and how the you and the team have been throughout the project. I second that and thank you for all that you have done on this one. I had a look around myself this morning and honestly couldn’t be happier with the outcome.  

Definitely not one of the easier internal common parts but you have managed to overcome any obstacle in your way!

Really appreciate the efforts from you and the team on this one!”

PM, Management Surveyor

“Chupo is fantastic. Really pleased to have met this deadline. ”

MA, Business Owner

“I must add what a great bunch they (the site team) all are, very helpful and communication is top notch.  They have been friendly and kind and made the experience as good as possible for us.

They cleaned up thoroughly after themselves and always asked if everything was OK and if we had any complaints however small. They always answered the phone to me and got back to me asap about any query.”

FW, Resident

“Since you only ever hear from me with moans, let me make your day, by saying, I really think the work on the windows have been brilliantly done.  We are so pleased, not only with the quality of the work, but the customer care evidenced by the Site Manager and his team.  In him, you have a star.  A man with really good people skills.  I imagine you are as aware as I am how good he is, but you would have far less hassle from difficult customers like me if he was always on the job.  Nothing was too much trouble for him.  And the result, after their work on the exterior, and the work we had done on the interiors, has transformed the flat.”

DM, Resident

“I’ve been particularly pleased with Alen’s work as site manager for both my recent projects. Professional, very competent, and a great attitude. He’s a credit to Bastows.”

RD, Contract Administrator

“I must say that your builders have been charming and very helpful and all the work looks good.  I certainly notice the difference in my flat now that the roof has been well insulated.  I couldn’t use the big sitting room in the winter before!”

GH, Resident

“This is a terrific result for Bastows, the client Project Team and the Onsite staff. I know a lot of effort has gone into ensuring a high level of customer advocacy.”

PH, Senior Property Manager

“Chupo is the most professional Site Manager I have ever dealt with.”

JA, Client

“Solomon is one of the best craftsmen I have ever encountered. His pride in his work shines out.”

DR, Resident

“Many thanks to your team for all your help- great job as usual!”

Phil Stapley, Cook Steed Associates

“Thank you to all at Bastows for a great experience. Not only does the building look wonderful, it has actually been a pleasure having the team around.”

PC, Resident

“Bastows recently completed the refurbishment of two lower ground floor flats in Cranley Gardens and Pont Street. The projects transformed two very run down flats into high-end, very desirable properties, significantly increasing the capital and rental value for our landlord client. Bastows regularly carry out refurbishment projects on the landlords’ portfolio, and complete works efficiently and diligently, with a high standard of workmanship and aftercare.”

JW, Client Property Manager

“Bastows successfully completed an external redecorations and associated works project costing to a High End residential/ commercial building. Cadogan Estates Ltd are the freeholders and Cluttons the contract administrators and managing agents.
The residents are in valuable properties running into several million pounds value each and Bastows managed well their expectations and met high delivery standards.”

RT, Management Surveyor

“I am an architect and have instructed Bastows on a variety of projects for the last 25 years. Values have ranged from £10,000 to £400,000. I cannot fault them.”

Esmond Reid B Arch Hons RIBA

“I have worked with Bastows for approximately 22 years and will continue to use them for as many of my projects as possible. I would recommend them to other surveyors, architects and clients.”

Ivor Gomm, FRICS Senior Surveyor

“The latest Considerate Constructors Scheme monitor’s report says “This project demonstrates hallmarks of the highest standards within the industry and all supervisory team members are to be congratulated.” 44 out of 50 as a score by the CCS! What a great result, thank you.”

SE, Estate Director

“Your contractors were very efficient and very nice to deal with.”

TS, Resident

“I would like to say what a pleasant surprise to find such courtesy and professionalism shown by the contractors working outside my flat over the last week or two. I can see from browsing your online website that yours is a company with high standards and it shows.
I would particularly like to recommend the site manager Mr Robert Piekarz for his considerate attitude and a team who are quiet and efficient. The norm in the past when told that building work is about to proceed, is a sinking feeling that we have to endure weeks of noise, radios and swearing outside the windows.
I feel confident that the next few months will prove to be less intrusive than first thought.”

BB, Resident

“I am writing to you regarding your site team and the manager in charge of the project. The scaffolding came down on Saturday, and it does feel nice to have some natural daylight in the store.

But the reason I am writing to you is to let you know how helpful the team have been throughout the time the scaffolding has been up. The Site Manager was been both informative and supportive, and always kept us updated with regular feedback and information. He would also advise us on the days where noise might have affected us, and give us times and dates of this.

It’s been a pleasure having the guys about, and wanted you to be aware of how much they have done for us.”

RK, Mayfair Boutique Manager, Bremont Watches

“I would like to start by saying I am extremely pleased: the surveyor has been very supportive over the last 2 weeks and the Bastows team have been incredibly focused and precise in every step. The new worktop, tap and sink look very nice, the installation has been smooth minimizing any inconvenience or discomfort. The Site Manager has been very precise looking after every minor detail and he has also been very caring, minimizing marks and dust. I am very happy indeed, the kitchen now looks so much larger and brighter. “

EF, Resident 

“I’m just delighted by both the work and the friendliness and professional, caring attitude shown by Bastows’ team towards my home and my family. My home has never looked so good and I won’t have anyone else work here after this!”

VR, Resident


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